Communicating with Your Charlotte Property Managers

Good property management is based on good communication. We work hard to make sure the way we communicate with our owners, tenants, vendors, and community partners is detailed, accurate, and transparent. We’re always available to talk to you about your rental property, whether you’re worried about how long it will take to rent or you want to discuss upgrades and improvements that may raise your rental value.

Communication is not something we take for granted. We know that not everyone is good at it. Like you, we’ve been left feeling like we aren’t being heard from time to time. It’s frustrating.

Our team is available to help. We answer our phones. We respond to emails. If you’re happiest when you’re texting, we welcome those messages. Tenants can reach our maintenance hotline 24 hours a day. Whether it’s a routine repair or an unexpected emergency, we’ll respond with the sense of urgency the situation requires.

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Better Tenants, Better Management, Better Experiences for Charlotte Property Owners

Accessible Charlotte Property Managers are Available to You and Your Tenants

Chasing down your property manager for an answer to a simple question is not going to help you feel good about how your investment is being managed.

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The entire team at AM Realty is trained in providing exceptional customer service to our owners and our residents. All of us understand that your time is just as important as ours, and it’s our job to make sure we’re hearing your concerns and responding to your requests.

We work for you. You can expect your phone calls to be answered and your messages to be returned. It’s pretty simple – we wantto hear from you.

Property Management in Charlotte neighborhoods like Ballantyne, Highland Creek, University, West Charlotte, NoDa, and Plaza Midwood.

Online Owner Portals Keep Communication Open

Our investment in cutting edge technology and property management software enhances our ability to communicate well.

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As an owner, you’ll have access to an online platform where you can check in on just about anything that pertains to your property. Through this portal, you can see:

  • When rent is paid.
  • When you’ve been paid.
  • Inspection reports and photos.
  • Lease documents.
  • Accounting statements and reports.
  • Messages between you and your property manager.

We know you’re busy, and sometimes stopping to make a phone call is disruptive to your schedule. Send us a message via your online portal at a time and from a place that’s most convenient to you. The next time you log on, you’ll likely see a response.

Help with rental homes in Charlotte zip codes like 28226, 28269, 28105, 28081, and 28205

Online Tenant Portals Keep Our Residents in Touch

Tenants appreciate online communication as well, and they can get in touch with us through their own online portal.

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They also use this platform to make convenient and secure rental payments online. They request routine maintenance services and search for resources that they might need while living in your home.

Happy tenants lead to happy owners. If your tenant feels like we’re responsive and communicative, it’s going to lead to a better relationship and a better rental experience. That translates to less turnover – and more money for you.

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Talk To Our Team About a Market Analysis

Establishing the right rental value for your Charlotte property is critical. A price that’s too low means you lose money every month. A price that’s too high means you might be facing a longer vacancy period or a stream of unqualified tenants who are willing to pay more because they’re getting rejected elsewhere. We price your home according to the market and the competition. You can count on us to deliver the best data and the most reliable rental range.

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As a property owner/landlord who lives out of state, Allison and her team have been a wonderful asset when things that are easy to tackle as a local become incredibly challenging from afar!

They’ve made every effort to be responsive, prompt, professional, and fair to both me and my tenant. We are now selling to our tenant and are so happy we’ve been able to work with Allison and Jason through to the end.

Owning a rental property has its challenges but AM Realty, along with their network of service providers, have made it much more palatable! If you own a rental property in the Charlotte area and need someone to manage it, pick AM Realty.

Beth S.

Services and Pricing

Single Family Plan
Investor Plan
Tenant Placement Fee None! None!
Monthly Management Fee % of monthly rent Lesser % based on volume
Rent Assessment
Marketing the Property
Finding Tenants
Tenant Screening
Pet Screening
Full Legal Compliance
Convenient Rent Payments
Accounting
Property Maintenance
Rent Collection
Eviction Process Handling
Property Accounting & Reporting
Monthly Owner Statements
Property Evaluations
Owner & Tenant Portals
Tenant Maintenance System
Filter Replacement Program N/A
Leasing Guarantee N/A
Maintenance Guarantee N/A
Satisfaction Guarantee N/A
Capital Improvement Evaluation Upon Request Upon Request
HVAC Maintenance Agreement Upon Request Upon Request

Call or text us at (704) 850-9323 during business hours.

We guarantee that a team member will be on the other end to answer any questions you may have.

Single Family Plan

Tenant Placement Fee: None!
Monthly Management Fee:% of monthly rent
 

Rent Assessment

We thoroughly research market rates to maximize the rent amount. We also recommend property improvements to increase asking rents.

Marketing the Property

We use a comprehensive advertising plan, including online avenues as well as traditional platforms, to reach all potential tenants.

Finding Tenants

We use in-house and external leasing agents in addition to state-of-the-art self-showing technology to gather as many applicants as possible.

Tenant Screening

We’ve set high qualification standards and have a detailed application process, which includes income verification, background checks, credit checks and even pet screening!

Pet Screening

All pets are screened by our third-party vendor to help eliminate 'fake' service animals and problem pets.

Full Legal Compliance

Our leasing agents and property managers are all licensed. And, we conduct all our activities in accordance with State and Federal law as well as the National Association of Residential Property Managers Code of Ethics.

Convenient Rent Payments

Multiple options for tenants to pay rent conveniently and on time.

Accounting

Detailed monthly statements, annual reports and IRS compliant reporting.

Property Maintenance

We have a dedicated maintenance team of qualified vendors and a “sister” maintenance company to ensure prompt repairs and we are on-call 24/7/365 for emergencies.

Rent Collection

We manage all rent collections for your property. We have strict policies and standards in place to collect rent as effectively as possible.

Eviction Process Handling

We use an attorney to assist with the eviction process in the unlikely event that a tenant needs to be removed from the property. This enables us to win an overwhelming majority of our eviction cases.

Property Accounting and Reporting

We have an in-house accounting team who oversees all accounting and reporting functions. We use PropertyWare management software -- the leading, comprehensive, integrated accounting, maintenance, and advertising program available to the industry.

Monthly Owner Statements

We simply your life by connecting you to our Owner Portal to send monthly owner statements.

Property Evaluations

Detailed, regular, on-sight evaluations of your property to review and report on property condition.

Owner and Tenant Portals

We give you real-time access to your properties via your PropertyWare Owner Portal. Prospective residents can apply online with the click of a button, existing residents pay their rent online instead of sending rent checks by mail.

Tenant Maintenance System

From their mobile device, Tenants can conveniently place maintenance requests, schedule appointments and communicate with vendors, making life simple for our tenants.

Capital Improvement Evaluation

Annual visit and report on capital improvement needs for your rental property. - Upon Request

HVAC Maintenance Agreement

Regularly scheduled service program of your properties HVAC system. - Upon Request

Investor Plan

Tenant Placement Fee: None!
Monthly Management Fee: Lesser % based on volume
 

Rent Assessment

We thoroughly research market rates to maximize the rent amount. We also recommend property improvements to increase asking rents.

Marketing the Property

We use a comprehensive advertising plan, including online avenues as well as traditional platforms, to reach all potential tenants.

Finding Tenants

We use in-house and external leasing agents in addition to state-of-the-art self-showing technology to gather as many applicants as possible.

Tenant Screening

We’ve set high qualification standards and have a detailed application process, which includes income verification, background checks, credit checks and even pet screening!

Pet Screening

All pets are screened by our third-party vendor to help eliminate 'fake' service animals and problem pets.

Full Legal Compliance

Our leasing agents and property managers are all licensed. And, we conduct all our activities in accordance with State and Federal law as well as the National Association of Residential Property Managers Code of Ethics.

Convenient Rent Payments

Multiple options for tenants to pay rent conveniently and on time.

Accounting

Detailed monthly statements, annual reports and IRS compliant reporting.

Property Maintenance

We have a dedicated maintenance team of qualified vendors and a “sister” maintenance company to ensure prompt repairs and we are on-call 24/7/365 for emergencies.

Rent Collection

We manage all rent collections for your property. We have strict policies and standards in place to collect rent as effectively as possible.

Eviction Process Handling

We use an attorney to assist with the eviction process in the unlikely event that a tenant needs to be removed from the property. This enables us to win an overwhelming majority of our eviction cases.

Property Accounting and Reporting

We have an in-house accounting team who oversees all accounting and reporting functions. We use PropertyWare management software -- the leading, comprehensive, integrated accounting, maintenance, and advertising program available to the industry.

Monthly Owner Statements

We simply your life by connecting you to our Owner Portal to send monthly owner statements.

Property Evaluations

Detailed, regular, on-sight evaluations of your property to review and report on property condition.

Owner and Tenant Portals

We give you real-time access to your properties via your PropertyWare Owner Portal. Prospective residents can apply online with the click of a button, existing residents pay their rent online instead of sending rent checks by mail.

Tenant Maintenance System

From their mobile device, Tenants can conveniently place maintenance requests, schedule appointments and communicate with vendors, making life simple for our tenants.

Filter Replacement Program

Tenants receive regular shipments with furnace filters to make it easy for them to remember to change the filters. This cuts down on energy costs and helps the equipment to last longer.

Leasing Guarantee

If a tenant we place into your rental property leaves before the end of the initial lease term, we will not charge you a Leasing Commission to find a replacement tenant. (excluding moves for military orders).

Maintenance Guarantee

Maintenance service performed by our in-house maintenance company is guaranteed for workmanship for 1 year.

Satisfaction Guarantee

If you are not satisfied with our services, and we can’t make it right for you, you can cancel our management agreement without penalty.

Eviction Guarantee

While we are managing the property, if a tenant we placed has to be evicted, we will handle the cost of eviction, up to $2,500.

Capital Improvement Evaluation

Annual visit and report on capital improvement needs for your rental property. - Upon Request

HVAC Maintenance Agreement

Regularly scheduled service program of your properties HVAC system. - Upon Request
Free Rental Analysis

Working with AM Realty for Charlotte Property Management

We know you have a lot of choices when it comes to Charlotte property management, and we also know that AM Realty is your best solution for residential leasing and management. We work with single-family homes and multi-family buildings. Our clients are independent landlords and large investors. Whatever your investment goals happen to be – we can help you reach them.

AREAS WE SERVE

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Google
5.0/5
Feb 24, 2026
Google - AM Realty, LLC
Really great team to work with. Everyone was really responsive and addressed any concerns I had in a timely and professional manner. Would use them again and recommend them to everyone I know!
Google
5.0/5
Feb 20, 2026
Google - AM Realty, LLC
The AM Realty team is extremely helpful and responds promptly to any concerns or issues!
Google
1.0/5
Feb 20, 2026
Google - AM Realty, LLC
Management seems unprofessional and disorganized. Sure! Unanswered phone calls, when they are answered there is a lot of attitude, everyone seems disorganized and burnt out. Hope this helps. 🙂
AM Realty, LLC replied on Feb 19, 2026:
Hi, R M. Can you give us some more context as to why you feel that way?
Google
5.0/5
Feb 19, 2026
Google - AM Realty, LLC
Google
5.0/5
Feb 19, 2026
Google - AM Realty, LLC
Google
1.0/5
Feb 11, 2026
Google - AM Realty, LLC
Worst management company ever!!!! Poor service, had to find a renter myself. They never answer their phone or return phone calls. Having to suffer through a one year contract with them was a truly miserable experience.
Google
5.0/5
Feb 4, 2026
Google - AM Realty, LLC
Graham is amazing he insure my move in went smooth and his customer service is the best!!!!
Google
4.0/5
Feb 3, 2026
Google - AM Realty, LLC
4 stars because of property manager Madison for property 327 flint hill rd. Manager gives us prompt response. Only thing I don’t like is the they have very limited tech team, always busy working with stuff, it’s been a week since I complained about flooring issues none came for fixing it. If manager was not helpful i would have rated 1 star instead of 4. They need to improve a lott with proper communication and customer understanding.
Google
5.0/5
Feb 2, 2026
Google - AM Realty, LLC
My wife and I relocated to Charlotte and leased a property from AM Realty while we decided where in Charlotte we wanted to buy a house. Nick Mears was incredibly responsive to our questions and the couple of times we needed maintenance services we had someone at the house within 24 hours, if not much earlier. I had not been a tenant for many many years before leasing from AM Realty and my experience a tenant was great. Again, many many thanks to Nick for being so helpful.
Google
5.0/5
Jan 8, 2026
Google - AM Realty, LLC
Natasha, Maurice and Jahnea provided me with excellent advice regarding my move in. They helped me choose the best location that was close to my job, all properties that I did see were well maintained. Thanks AM Fayetteville!
AM Realty, LLC replied on May 30, 2025:
Thank you for your review. Don't hesitate to reach out to our office if you ever need anything.

Reviews

Raving Reviews

Renters and Property Owners in Charlotte love working with AM Realty. We let the reviews speak for themselves.

Questions about Property Management?

Contact Us

Call Us

(704) 814 - 0461

Visit Us

13024 Ballantyne Corporate Pl
Suite 625
Charlotte, NC 28277

Email Us

allison@amcharlotte.com
nickmears@amcharlotte.com
brandi@amcharlotte.com