Communication in the property management industry is important for a number of reasons. It has an impact on tenant placement and retention, responsive maintenance systems, as well as rent collection and lease enforcement. You need a Charlotte property management company that communicates proactively.
We keep the lines of communication open with owners, residents, and vendors. We know that good relationships require good communication, and we’re here to ensure that your phone calls are answered and your questions are addressed. This is an important part of establishing trust and confidence with your management company, and it contributes to a successful investment experience.
Communication Leads to Accessible Charlotte Property Management
You should always know how to reach your property manager, and your tenants should have access as well. Emergency contacts should be shared in case there’s urgent maintenance that’s needed late at night or over the weekend. A good property management company will address all concerns and questions in a timely and appropriate manner. While your property manager is likely busy, there’s no excuse for unreturned phone calls or emails that aren’t responded to for a week.
You should also expect a property manager to check in with you once in a while. This keeps the lines of communication open and conversations moving in both directions. This means you have to share your best contact information with your property managers. We have to be able to contact you in case there’s any maintenance that’s needed or a decision that must be made. There could be legal or contractual changes that we need to discuss, so having your correct phone number and email address is an important part of maintaining a professional and proactive relationship.
Communication Leads to Transparency and Accountability
Communication is not always easy, especially if we have to give you bad news about a major repair or an issue with your resident. However, we believe that honesty is always the best policy, and we work hard to be transparent and swift when we have to talk about unpleasant occurrences. If a tenant has broken the lease agreement or decided not to pay rent, we don’t like bringing you this bad news. But, we understand it’s our responsibility and our commitment to you. We talk through the options for every situation.
Conflicts and disputes are never fun, but we’re prepared for them, and willing to communicate about them. We can be relied upon to give you accurate and dependable information; we’re not going to sugar-coat anything.
Good communication increases your ROI because it leads to tenant retention, a faster response to maintenance needs, and a better investment experience overall. It also allows us to work with the best tenants in Charlotte.
Technology Assists Communication Plans
We invest in technology because it makes the delivery of our leasing and management services far more efficient and effective. It also helps with communication. Tenants can pay rent online, and owners can communicate with us in any way that’s most convenient, whether that’s a phone call, a text message, or an email. We’re equipped to communicate in a number of different ways, and that makes our job easier.
If you have questions about Charlotte property management or how you should expect communication to work, contact us at AM Realty. We’d be happy to tell you more.